Matthews sits on a mix of older plumbing and newer builds, and our crew has pulled water out of both, which is why the truck that shows up already has the right extraction head for your situation.
Call +1-844-578-1604
Avg. arrival under 60 minutes in Matthews
Flat-rate quote before any equipment runs
Licensed & insured, verifiable on request
Ask a Matthews homeowner who's dealt with a burst pipe at 3am and, if they called us, they'll tell you the same thing: someone answered, and someone showed up. That's the whole model.
Local pricing means local pricing — our Matthews estimates reflect actual regional labor and material costs, not a national average that leaves you either overpaying or underinsured.
Ongoing training matters more to us than a certificate on the wall — drying standards and equipment change, and our crews train against the current standard, not the one from five years ago.
Water damage rarely starts as a dramatic flood — it usually starts small, and these are the signs worth acting on before the damage spreads further.
Fresh paint over an old stain can hide the problem visually for a month or two, right up until the drywall paper backing gives out.
A smell that gets stronger after rain is a strong hint that groundwater or a foundation crack is letting moisture in during wet weather.
Hardwood cupping at the edges, laminate lifting at the seams, or carpet that stays spongy days after you last noticed water — all three point to moisture sitting against the subfloor.
Catching a hidden leak through the water bill is far cheaper than waiting for it to surface as a flooded room.
Bubbling near a window frame frequently traces back to a failed seal letting water in gradually.
Mold that returns after a bleach cleaning is a sign the moisture source behind it was never actually addressed.
Catching two or more of these signs at once usually means it's past time for a proper inspection.
Treating Structural Drying as a single continuous job, rather than a series of handoffs, is what keeps timelines shorter and documentation consistent.
The equipment on our trucks scales up or down to the job, but the process — assess, extract, dry, verify, repair — doesn't change.
The first hour after a water loss decides how much of the structure is salvageable, which is why extraction is always the first truck-mount job, not an afterthought behind paperwork.
Daily drying logs track humidity and surface moisture at every checkpoint, giving you documented proof of progress instead of a verbal 'it's getting there.'
Our sewage cleanup protocol follows IICRC S500 guidelines start to finish, including isolation of the affected zone and disposal documentation.
We treat the 48-hour mold window as a deadline for our own drying timeline, not a talking point.
One contract from extraction through reconstruction means you're not managing two separate companies and two separate invoices.
Furniture, electronics, and documents get assessed on-site, with salvageable items cleaned and stored while the space dries.
Four steps, no guesswork — here's exactly what happens between your call and a verified-dry structure.
Dispatch gathers just enough detail to load the right equipment before the truck leaves the lot.
Moisture meters and thermal cameras trace exactly how far water has traveled, including inside walls and under flooring where it's invisible to the eye.
Equipment placement follows the specific psychrometric numbers from assessment, not a generic pattern used on every job.
Moisture readings confirm the structure meets a safe drying standard before we hand over documentation and move into reconstruction.
We built the checklist below around the actual complaints people have about restoration companies in general, then made sure Aqua Guard Water Damage doesn't repeat them.
Every technician carries IICRC certification, and every crew works fully insured — documentation available whenever you want it.
A nearby crew isn't a slogan — it's the gap between drying equipment running in an hour versus half a day.
We'd rather have the pricing conversation upfront than after the job's already underway.
If a drying target isn't hit on schedule, equipment stays on-site at no extra charge until the readings confirm it's dry.
Every job closes with documented moisture verification, because a promise without data behind it isn't much of a promise.
This isn't marketing copy — it's the actual checklist our crews sign off against before a job is marked complete.
Call +1-844-578-1604Whether your address sits in 28105 28106 28104 or a neighboring zip, the same crew and the same response standard applies.
We track call patterns by zip code across Matthews to keep crew staffing matched to where emergencies actually happen.
"What stood out was how calm the technician stayed while explaining a genuinely stressful situation — that mattered more than I expected."
Renee A., Matthews"A storm backed water into our finished basement and the crew classified it, extracted it, and had dehumidifiers running that same afternoon. The invoice matched the quote to the dollar."
Owen D., Matthews"They didn't cut corners on the sanitization step even though it clearly slowed them down — with two kids in the house, that mattered to us."
Fatima J., Matthews"Fast response and clear pricing, and they handled the back-and-forth with my insurance adjuster directly, which saved me a genuinely stressful week."
Lucas P., Matthews"The thermal scan caught damage behind a cabinet that could have turned into a much bigger mold problem if it went unnoticed."
Grace T., Matthews"They sectioned off the wet area instead of shutting down the whole office during drying, which kept us operating almost normally."
Nathaniel W., Matthews"The technician explained exactly which boards needed to go and which tested dry enough to keep, so we didn't overpay for the repair."
Bianca H., Matthews"They explained the crawl space drainage issue in plain terms instead of technical jargon, and fixed it on the spot rather than scheduling a separate trip."
Derek S., Matthews"They found the actual source of the leak instead of just drying the surface damage, which saved us from the same problem happening again in a month."
Melissa C., Matthews"Being out of town when it happened was stressful enough — having a crew that could work directly with our property manager made it manageable."
Victor N., Matthews
